Legal nyI latkozat

Duna Medical Center Kft

GENERAL TERMS AND CONDITIONS FOR CLIENTS TO RECEIVE HEALTH SERVICES

1. GENERAL PROVISIONS

1.1 These General Terms and Conditions (hereinafter referred to as the "GTC") apply to the Duna Medical Center Korlátolt Felelősségű Társaság (registered office: 1095 Budapest, Lechner Ödön fasor 5.; company registration number: Cg.01-09-191967; tax number: 24963145-2-43; represented by: Ahmet E. Usta or Volskyi Vitalii, managing directors individually), as a private non-publicly financed hospital providing complex health care services (hereinafter referred to as "Provider"), and the person(s) receiving or receiving the health care services specified by the m egrantor ("Customer") or their relatives and/or third parties [Eütv. 3(a) ("Patient"), the health care services or health service packages provided to them and all contractual relations between the Provider and the Patient (hereinafter collectively referred to as the "Parties") in relation to the health care services, unless otherwise agreed in writing by the Parties.

Duna Medical Center Private hospital

Managing Directors: Ahmet E. Usta Managing Director

Medical Director: Dr. Nas Kamil

Legal entity:Duna Medical Center Kft.

Headquarters: 1095 Budapest, Lechner Ödön fasor 5.

Phone: +36 1 790 7070

Email: info@dunamedical.com

Web: www.dunamedicalcenter.org

1.2 These GTC apply as a background rule to all individual service contracts (Service Contracts), whether written or oral, for the provision of health care services between the Parties.

If the individual Service Contract is not in writing, the legal relationship between the Parties shall be established by a declaration of consent signed at the time of the Patient's first visit to the Provider (date of the declaration of consent.)

1.3 By signing the written individual Service Contract and the Declaration of Consent, the Patient acknowledges that the Service Provider has made it possible for the Patient to become familiar with the contents of these GTC prior to the conclusion of the Service Contract and that by signing the Contract the Patient accepts the GTC as binding upon him/her.

1.4. The Service Provider shall publish on its website any amendments to these GTC and any changes to the provisions, and at the same time make the standard GTC available on the same place. The Provider confirms that the amended provisions shall be binding and applicable to all Patients and to all future healthcare services provided to them.

1.5. Unless otherwise provided for in the Service Contract and other agreements between the Service Provider and the Patient, the Parties shall conclude the Service Contract for a limited period of time from the commencement of the health care service chosen by the Patient until its completion, during which period the use of the ordered health care services shall be governed by the provisions of the General Terms and Conditions in force and in effect at the time, subject to the deviations provided for in the individual Service Contract.

1.6 The Service Provider declares that it complies with all legal requirements for the provision of health care services as set out in these GTC and that it has a valid and effective operating licence. The persons providing services on behalf of and for the Service Provider, as well as the Personal Contributors, are registered with the State Health Administration, have the appropriate liability insurance for the provision of the service.

1.7. Provision of health care services with the assistance of an interpreter: In the case of Patients who are unable to use the services due to lack of knowledge of the Hungarian language, the Service Provider shall provide an interpreter primarily for the Patient. In the case of patients who do not have the necessary language skills, the interpreter shall be the first interpreter provided by the Patient. Interpretation is provided from Hungarian or English (in accordance with the communication between the interpreter and the Service Provider) into the language of the Patient's choice or from the language of the Patient's choice into Hungarian or English.

1.8 The Provider is not obliged to conclude or maintain a contract with the Patient.

2. HEALTH SERVICE

2.1. The Service Provider's services are provided on the basis of the Patient's individual decision, his/her own decision, the decision of his/her legal representative or, in certain cases, the decision of his/her employer.

2.2 The legal relationship of the Parties arising from the Service Contract shall be governed by the general and special provisions of the Civil Code, the provisions of the Health Act, other legislation and professional guidelines. In their absence, the rules and professional guidelines published in the methodological guidelines shall apply, and in the absence of methodological guidelines, the widely accepted professional requirements - also published in the literature - shall prevail.

2.3 By using the health services, the Patient acknowledges and agrees that the Service Provider also uses intermediaries for the performance of the ordered service(s) - in particular for medical care, other special medical interventions, medical treatments, other services to be used by the Patient - and the Service Provider is responsible for the mediated activities of these intermediaries as if the activity entrusted to the intermediaries had been performed by the Service Provider.

2.4. The service is available after prior appointment and booking, except for patients who have undergone surgical or invasive procedures - 0-24 on-call service.

2.5. The Service Provider informs the Patient that due to the nature of the service, the Service Provider's traffic is not uniform, which the Patient acknowledges.

2.6. Any external circumstance or unavoidable external cause beyond the control of the Service Provider, which was not foreseeable at the time of the conclusion of the contract and the avoidance of which could not be expected by the Service Provider and which negatively affects the performance of this contract, shall be considered force majeure:

● and is not the responsibility of either the Provider or the Patient:
● force majeure (e.g. earthquake, flood, war, sabotage, riot, bombing or other emergency, natural disaster, fire, industrial action, and action taken by the authorities empowered under the Defence Act),
● health epidemics, pandemics
● irresistible external interference by the injured party,
● an unavoidable external act by a third party,
● other external force that does not qualify as a force but is irresistible.(collectively "Vis Maior Event(s)")

A Vis Maior Event does not result in a breach of contract on the part of the Provider and does not give rise to a claim for damages by the Patient.

2.7 If the circumstances set out in clause 2.6 occur, the Service Provider is obliged to provide compensation, and in this context offers the following:

a. postpone the planned surgical intervention to a later date (if the postponement does not endanger the health, physical integrity or life of the Patient),
b. compensate the Patient with a benefit in kind (health service).

2.8 The Service Provider shall provide the health or comfort service or services specified in Annex 1 of the Service Contract under the conditions specified therein, in compliance with the professional and legal rules in force, for which the Patient shall pay the Service Provider the price indicated in the current Price List available at the reception desk, for information purposes on the Service Provider's website or in full. The price of the operations shall be determined on the basis of an individual quotation. The official Price List is therefore indicative and contains the starting price for each type of operation.

2.10. The Service Provider undertakes to provide a personal and non-charged telephone emergency service for our Patients who have undergone surgery or any invasive intervention in connection with the above health care service, which does not replace a personal consultation with a doctor.

On-call hours: Monday to Friday 8.00 - 20.00 on (1) 790 7070, outside these hours on +36 30 995 5723 mobile .

3. THE FLOW OF CARE

3.1. General information

a. Outpatient Department : From Monday to Friday 8.00 - 20.00
b. First Care Department :From Monday to Friday 20.00 –8.00
c. First Care Department : Saturday – Sunday 24 hours
d. In-patient department opening hours: h from Monday to Sunday 0.00 - 24.00 (depending on the occupancy of the department)

3.2. Contact details:

1. Clinic and Hospital: +36 (1)7907070

2. Maternity Center : +36 (1) 790 7080

3. First Care Service: +36 (70) 903 4389

4. After surgery (on call anaesthesiologist): +36 (30) 995 5723

5. Website: https://dunamedicalcenter.org

3.3. Booking, registration, conclusion of Service Contract

1. Appointments can only be made during opening hours,in person, by telephone or online. The appointment reservation is valid upon verbal or written confirmation by the Service Provider.

The Service Provider informs the Customer, also in the present GTC, that telephone conversations with the Service Provider, as well as the Service Provider's quality assurance and statements regarding the Service Contract are recorded for quality assurance purposes, kept and, if necessary, made available to the interested party for a limited period of time.

2. Taking into account that patient care in the premises of the institution is continuous, there may be a delay in the start of the examination/surgery compared to the agreed time, the Service Provider excludes any liability for this. The Patient is not entitled to any compensation or compensation for any delay in the start of the medical examination/surgery.

3. When booking an appointment, the Service Provider shall inform the Client/Patient about the consequences of the appointment booking (the rules for cancelling the appointment).

4. If the Patient arrives late at the surgery, and the delay does not exceed 10 minutes, the Service Provider will perform the agreed medical examination during the appointment. If the Patient's delay exceeds 10 minutes, the Service Provider shall offer the Patient a new appointment or a later appointment for the examination on the same day, depending on the schedule of medical examinations scheduled for that day. In neither case may the Patient claim any compensation.

5. For each new visit, a new appointment must be booked, except for emergency care.

6. The registration of the Patient, the recording of his/her data, the filling in and signing of the declarations and the contract necessary for the use of the services are carried out at the Reception of the Service Provider ( Private Hospital).

7. The Patient must accept the individual price offer in writing and sign it before undergoing surgery or other invasive procedures. Failing this, the service cannot be started. An additional condition for receiving outpatient services is the completion and signature of an Enrollment Form. Even in the absence of the signature of the Service Contract, any oral or written statement by the Client/Patient that the Provider is to provide a health service to the Patient shall be considered a valid order. Accordingly, an order by the Client/Patient shall be deemed to be an order, inter alia:

- booking an appointment for a specific health service by telephone, through the Provider's customer service, online through its IT system or in writing/e-mail

- the actual use of the health service,

- the payment of an advance to the Provider for the health service.

8. The Service Contract is signed by the Client/Patient or his/her legal representative.

9. By accepting the Service Contract by electronic means, the contracting parties expressly agree that the Service Provider may also use intermediaries for the performance of the ordered service(s), for whose activities the Service Provider shall be liable as if it had performed the activities entrusted to the intermediaries itself. The Service Provider may sell to the Client/Patient all or part of the services purchased by it, in unchanged form or content, which may be sold at the Service Provider's discretion, at the same price (i.e. the purchase price) or at a modified price (increased or reduced) on the basis of its own tariff (intermediated service).

10. A separate appointment is required for the conclusion of health service packages.

11. Prior to surgical interventions, a written agreement is made with the Client/Patient, which includes, among other things, the expected time of arrival and departure, the Patient's duties (last time for food and drink, surgical preparations), the content of care.

12. The Client/Patient and his/her relatives are obliged to comply with the rules of the health care service (house rules).

13. In the case of hospital care, the Service Provider shall take an anamnesis (medical history) of the Patient's health condition and keep medical records of the medical interventions and care provided by the Service Provider.

14. In the case of outpatient care, keep an electronic outpatient record of the patient's examinations and interventions, which documents are treated as patient records in accordance with the relevant legislation.

15. Remote consultation is available for an extra fee, with advance payment, under the following conditions.

● Tele-consultation is not a substitute for a face-to-face doctor-patient meeting
● During a tele-consultation, a partial examination is carried out, the doctor makes his/her recommendation based on the data and medical records provided by the patient
● The Patient is solely responsible for the authenticity and completeness of the medical data sent to the Service Provider (any withheld data or medical documentation may mislead the doctor in forming an opinion)
● It is the sole responsibility of the Patient to provide the documentation to the Provider
● Patient consents to the processing of their health data I consent to the processing of my health data during the teleconsultation
● During the remote consultation service, the Service Provider's liability lasts until the formulation of the medical opinion/recommendation, and the Service Provider is not liable for the compliance with the terms/recommendations of the medical opinion/recommendation and for any change in the health condition resulting from the failure to comply with the medical opinion/recommendation.

3.4 The individual Service Contract is concluded for a limited period.

3.5. Order, cancellation:

If the Patient fails to cancel the appointment in writing (info@dunamedical.org) or at the Service Provider's customer services (online or by telephone) at least 1 working day before the scheduled time of treatment, the Service Provider is entitled to claim and invoice the Customer/Patient a fee of HUF 5,000.00, i.e. HUF 5,000.00, which the Customer/Patient shall pay in cash or by bank transfer within 15 days of receipt of the fee request sent to the Customer's address.